Furmaids New Owners Q&A

Michelle – Local to Belmar, NJ! R+ Certified Dog Trainer (U.S. & Intl. Academy for Canine Trainers, BC), former owner of All Paws on Deck (voted #1 twice), trainer for two Monmouth County rescues, specializing in puppy raising, confidence building, and reactivity.

Andrew – Local to Wall, NJ! Degree in Companion Animal Science (Rutgers), Certified Professional Pet Sitter (PSI Member), with years of experience handling dogs of all sizes and temperaments.

Q & A

  • Q: Will my dog walker and schedule stay the same?

    A: Yes! Our team remains the same, so your dog walker and schedule will not change. However, Andrew & Michelle will replace Renae in managing the business and walking dogs. Renae will formally train them, just as she does when onboarding a new team member.

  • Q: Will pricing, billing, scheduling, or policies change?

    A: Pricing, billing, services, scheduling, and policies will all remain the same. The way you request or cancel services will still be done on TimeToPet.

  • Q: Will I need to sign a new contract?

    A: No, your current agreement will remain valid. If any updates are needed in the future, we’ll communicate them in advance.

  • Q: How will communication work moving forward?

    A: You can continue reaching out through TimeToPet as usual. In about 2-3 weeks, once the transition is complete, Michelle and Andrew will take over managing TimeToPet.

  • Q: When does the transition happen?

    A: The process will take about 2-3 weeks. During this time, Renae will be training Michelle & Andrew and ensuring everything runs smoothly before officially stepping away.

  • Q: Can I meet the new owners?

    A: Absolutely! Michelle & Andrew are eager to meet you and your pets. You can schedule a virtual meeting with them using the link in the section below, and we’re also planning an in-person meet-up at Tall Oaks, a pet-friendly brewery!

  • Q: Why are you selling the business?

    A: I’ve decided to move on to new opportunities and am planning to move within the next year or so.

  • Q: Will Furmaids' mission and values stay the same?

    A: Absolutely! Michelle & Andrew are committed to maintaining the same level of care and service Furmaids is known for.

  • Q: Who do I contact moving forward for questions or scheduling?

    A: For now, continue reaching out to Renae. In the coming weeks, we will update you on her last day, after which all requests will be handled by Michelle and Andrew.

  • Q: Will there be an opportunity to provide feedback to the new owners?

    A: Yes! All feedback helps us more than you know, and Michelle & Andrew welcome your thoughts and suggestions.

Book a virtual meeting today!

It’s not required, but if you prefer to do a video chat with the new owners, Michelle and Andrew, do so using the link below!